|
Getting it Right is
important to us |
The National Probation Service works to high standards and we hope this is
reflected in how we work with you.
|
|
That sounds fine - but
what if I do have a complaint? |
To be considered, your complaint has to be about an action or a decision taken
by probation staff, the local Probation Board, a board member, a contractor,
agent or volunteer working for the probation service. You can also complain
about a failure to take an action or decision by any of these people.
We can consider your complaint if:
-
You are or have been under supervision of the National
Probation Service.
-
You have been or are about to be the subject of a pre
sentence report or a specific sentence report.
-
You have suffered physical injury, distress, theft or
damage to property as a result of an offender carrying out activities under
supervision on a prison licence or community order.
-
You are a victim of a person convicted of an offence
who is under supervision of the National Probation Service.
-
You are a parent, spouse or live-in partner, brother,
sister or child of a person, in the above categories, who has died.
We can’t look into something that is already being
investigated by the Police or subject to a decision of the courts, statutory
tribunal, Parole Board, Crown Prosecution Service or the Criminal Cases Review
Commission.
Your complaint won’t normally be considered it if is about something that
happened more than 12 months ago, or that you could have known about a year ago.
|
|
It's best to talk |
Face to face or over the telephone with the person involved.
If this is difficult, ask to discuss it with a more senior member of staff.
|
|
Pen to Paper |
You can make a formal complaint in writing. You should sign it and send it to
the Probation Area’s Chief officer at :
Bewick House,
1 Denmark Road,
Gloucester.
GL1 3HW
Within five working days of receiving your letter the Chief Officer will write
to explain how your complaint will be handled. They will give the date when you
can expect the outcome.
If your complaint is about an issue involving the Chief Officer, you should
address your letter to the Secretary of the Probation Board.
|
| If
you are not satisfied with the outcome |
You can appeal within 15 working days of receiving the outcome. Write to the
Secretary of the Probation Board. Explain why you want to appeal. The Secretary
will acknowledge your letter within five working days of receiving it.
A panel, including at least one board member, will look at your appeal. They may
ask to meet you and the investigating officer. The outcome will be sent to you
within 25 working days of the receipt of the appeal. The panel will let you know
if they need longer to make a decision.
|
|
If you've taken these steps and are
still unsatisfied with the decision.... |
The Prisons and Probation Ombudsman can review your complaint if you have:
-
Been under the supervision of the National Probation
Service
-
Been housed in probation accommodation
-
Had a pre sentence report or a specific sentence report
prepared about you.
Prison and Probation Ombudsman
Ashley House
2 Monck Street
London
SW1P 2BQ
Click here to return to the 'Contact' page
|
